Warranty & frequently asked questions

Service warranty periods.

Diagnosis / service call

10 days

Repair without parts

30 days

Labour on a repair with parts

90 days

The 90-day period applies to labour on a repair with parts. Ask about any applicable parts warranty and the terms for your specific service before authorizing work.

What if the same issue returns?

Call 226-228-6200 with your service date, appliance details and a description of the symptoms. Mention whether the original issue returned or something different is happening so we can review the appropriate follow-up.

Is my online appointment confirmed immediately?

No. The date and time you select are preferences. We contact you to confirm availability and the appointment before a technician visits.

Can I book without knowing the problem?

Yes. Select Other / Not sure on the common-issues page and describe what you have noticed. You do not need to name a failed part. If the brand is unclear, choose Other / Not sure in the booking form.

Do you repair every model from the listed brands?

Whether we can repair your appliance depends on its model, available parts, your location and access. We check these details before confirming an appointment. Manufacturer logos do not imply authorization or affiliation.

Can you finish the repair on the first visit?

That depends on the assessment and parts required. If another visit is needed, we explain the arrangements rather than guaranteeing first-visit completion.

What should I do before the visit?

Keep the access route clear and share your unit, parking or entry instructions. Leave installed or stacked appliances in place. Our visit preparation guide explains what information is helpful.

Where can I check fees and full terms?

Read the service fees and repair process and service terms, or call to discuss your appliance before booking.